Do you hold any of my money?

No. When you bring your own Stripe or PayPal account, funds flow directly to you and settle on your processor's normal schedule. We never touch the money.

Is the QUE managed account regulated?

Yes. Our managed account uses Stripe Connect under the hood with proper KYC and licensing. The platform fee is transparent on every transaction.

How do refunds to wallet work?

When you refund a booking, you choose 'refund to card' (returns to original payment) or 'refund to wallet' (issues store credit). Wallet balances apply automatically to the next booking and never expire unless you set a policy.

Can I issue partial refunds?

Yes. Partial amount, partial seat (for group bookings), partial item (when multiple services are on one invoice). All update the ledger and notify the customer in the same transaction.

Do you support Apple Pay and Google Pay?

Yes, on the Stripe-hosted checkout — they appear automatically on supported devices. Customers can also save cards for one-tap rebooking.

What about chargebacks?

We monitor your Stripe webhook for disputes, flag the related booking, and auto-assemble an evidence pack from the booking timeline, terms acceptance, customer comms and policy in force. You review and submit — the processor makes the decision.

Can I run promotions and coupons?

Yes. Build coupons with percentage or fixed discounts, scope them to services or staff or locations, cap total redemptions and per-customer redemptions, set expiries and stacking rules.

Will customers see QUE on their bank statement?

No. When you use your own Stripe, your business name appears on the statement. Even on the managed account you can customise the statement descriptor.

Platform · Payments

Payments that close the loop

Take deposits, full payments, packages and tips with Stripe, PayPal and more. Coupons, wallets, refunds and reconciliation are first-class — not afterthoughts.

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Evidence pack, ready to submit
Dispute kit: Configurable per service
Deposit-on-book: Through your Stripe account
Settlement: Bring your own Stripe
Processors

Charge the way you sell

One-time, deposits, balances, packages, memberships and tips — configured per service. Customers see the right amount at the right moment.

Coupons, wallets, gift cards

Build promotions with usage caps, expiries and per-customer limits. Issue credit, refund to wallet and let regulars top up.

Reconciliation without the spreadsheet

Every booking links to its charge, refund and payout. Export to CSV or pipe into your accounting stack via webhook.

Your processor, your margin

Bring your own Stripe or PayPal — we never touch the funds. Or use the QUE managed account with a transparent commission on each booking.

Built for global selling

Multi-currency, Apple Pay, Google Pay, SEPA, iDEAL, Bancontact, Klarna and Afterpay — wherever Stripe supports the rail, we do too.

PCI and disputes handled

Stripe-hosted checkout means card data never touches our servers. Dispute evidence is auto-assembled from the booking timeline.

A pricing model that matches your business

Service businesses don't all charge the same way. Some take deposits, some take full payment, some sell ten-class packs, some bill monthly memberships, some accept tips at the end of the visit. Most booking tools force one model on you. QUE lets you mix and match per service, per location and per customer segment.

A new client booking a first consultation might pay a refundable 20% deposit. A regular booking their twelfth massage might pay nothing now and settle in-person. A workshop attendee might prepay in full with a non-refundable policy. All three flows live in the same checkout and reconcile to the same ledger.

Memberships and packages are tracked against bookings automatically. When a member books, the slot is consumed from their pack — not double-charged. When the pack expires, we email and offer renewal in one click.

Deposits, balances, full prepayment, in-person settle and tips
Packages with expiries, gifting and family sharing
Memberships with paused periods, upgrades and grace windows
Per-segment pricing (new, returning, VIP, staff and friends)

Wallets, credit and goodwill

Cash refunds are slow and expensive. Sometimes the right answer is store credit — but most booking tools make credit a manual ledger that the front-of-house has to remember to apply. QUE bakes a wallet ledger into every customer record. Refund to wallet, gift a credit for a poor experience, top up with a one-time purchase — and the next booking applies the balance automatically.

Coupons sit alongside wallets with proper engineering: percentage or fixed, capped or uncapped, scoped to services or staff or locations, per-customer limits, expiry dates, BOGO mechanics and stack rules. We see the abuse before it hits the books because every redemption is logged and rate-limited.

Gift cards work the same way — issued from the dashboard, sold from a checkout, delivered by email on a schedule. Recipients claim into a wallet without creating an account if they don't want to.

Reconciliation, refunds and disputes

Every booking links to a charge. Every charge links to a payout. Every refund updates the wallet and the booking and the report — in one transaction, no drift. Exports for accounting (QuickBooks, Xero, Wave) are one click and include the right VAT/GST breakdown per line item.

Refund policies are configurable: time-based (24h before is full, 12h before is half, after is nothing), seat-based (refund the cancelled seat, not the whole class), or custom. When a refund runs, it updates Stripe, the wallet, the booking and the customer email together.

Disputes get a dedicated workflow. We assemble booking confirmation, terms accepted, customer email logs, IP and device data, and the policy in force at the time — into a ready-to-submit evidence pack. You keep the final decision on what to send, and your processor keeps the win-rate data.

Yours

Where the funds sit

Bring your own Stripe — QUE never holds money

Assembled

Dispute evidence

Confirmation, terms, email logs, device data and the policy in force

135+

Currencies

Sell wherever Stripe operates

Payout cadence

Stripe settlement

Follows your Stripe payout schedule

Use cases

Real teams, real outcomes

Med spa

Deposits to hold cards

20% deposit to hold the slot, balance settled in clinic. Auto-charge the deposit as a no-show fee on the cancellation window.

Outcome · A deposit holds the slot; the cancellation window auto-charges it if the customer doesn't show.

Studio

Class packs and memberships

Ten-class packs that expire in ninety days. Members pause their plan when on holiday and the next billing date adjusts automatically.

Outcome · Pack expiry and pause dates adjust the next billing cycle automatically.

Coach

Tip-friendly checkout

After a session, a one-tap tip prompt shows preset percentages and a custom amount. Tips reconcile to the staff member, not the business.

Outcome · Tips reconcile to the staff member who delivered the session, not the business.

Workshop host

Tiered ticketed events

Early bird, standard and VIP tiers with capacity per tier. Apply codes from partners with caps so the math always works.

Outcome · Each tier carries its own capacity, and partner codes carry caps so the math always works.

Salon group

Gift cards across locations

Buy at one branch, redeem at any. Wallet balance follows the customer, settlement reports show which location earned the revenue.

Outcome · Wallet balance follows the customer across branches; settlement reports show which location earned.

Agency

Bring-your-own-Stripe per tenant

Each client connects their own Stripe; QUE takes a transparent platform fee per booking on the Pro plan.

Outcome · Each client connects their own Stripe with a transparent platform fee on the Pro plan.

Capabilities

What you get

Compare plans →

Stripe Checkout

Hosted, PCI-compliant, supports Apple Pay and Google Pay.

Coupons engine

Percent, fixed, capped, scoped — with redemption analytics.

Wallet ledger

Per-customer credit with full audit trail.

Auto refunds

Webhook-driven refunds keep bookings and ledger in sync.

Multi-currency

Sell in the customer's currency, settle in yours.

Webhooks

Signed events for charges, refunds and disputes.

Packages & memberships

Recurring billing with paused periods and pro-rating.

Dispute kit

Auto-assembled evidence PDFs with policy and timeline.

How we compare

Built different

What you need	Legacy tools	QUE
Deposits & no-show fees	Manual capture, easy to forget	Configurable per service, automatic
Wallet & store credit	Spreadsheet on the front desk	First-class ledger, refund-to-wallet
Memberships	Separate billing tool	Bookings consume from the plan
Multi-processor	Stripe only, or PayPal only	Stripe, PayPal, more — per tenant
Dispute handling	Manually export the timeline	Auto-assembled evidence PDF
Multi-currency	Single currency per account	Sell in customer currency

FAQ

Questions, answered

Can't find what you need? Talk to a human.

No. When you bring your own Stripe or PayPal account, funds flow directly to you and settle on your processor's normal schedule. We never touch the money.

Start with QUE

Put the next decision where your team can see it

Configuration that adapts to the booking flow your team already runs.

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